Resident Engagement Officer

Job Introduction

Brilliant opportunity to join Portsmouth Homes as a Resident Engagement Officer!

Your new role

Portsmouth City Council's Portsmouth Homes is committed to providing residents with the best service possible. This service includes:  

• Helping Portsmouth Homes tenants and leaseholders get employment 
• Resident led scrutiny of housing services
• Supporting residents groups
• Supporting community activities

The purpose of this role is to promote and encourage Portsmouth Homes residents to engage with our services so that residents can share their views, and to help council tenants and leaseholders improve their employment prospects. 

Please see the full job profile attached at the bottom of this page for more details of the role and what it will involve!

Who is the person?

You need to:

• Be proactive, hard-working and highly motivated to be able to meet the challenges of the role. 
• Be an excellent communicator with both written and oral communication skills. Have excellent customer care skills. 
• Be a problem solver with sound understanding of housing and fostering partnerships and working collaboratively across agencies.
• Be able to self-manage and work on your own initiative and manage your workload effectively. 
• Be proficient with Microsoft Office as you will be compiling letters and inputting data using spreadsheets.
• Be flexible to attend out of hours meetings and events in the community in accordance with the needs of the business. 
• Be mobile and able to travel throughout the city and outlying areas and able to work from any location as required.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours. 

Additional Information

Interview date: 13th March 2026

Our recruitment process

Full information about our recruitment process can be found on our support for applicants' page: Support for applicants - Careers portal

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful. 

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Read more about working at Portsmouth City Council and our benefits on our career's portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk or call the recruitment team on 023 92 616 800.